> ## Documentation Index
> Fetch the complete documentation index at: https://docs.xano.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help

## Table of Contents

<CardGroup cols={2}>
  <Card title="Support Overview" icon="life-ring" href="#what-kind-of-support-is-available">
    Overview of support options by plan.
  </Card>

  <Card title="Community Support" icon="users" href="#community-support">
    Get help from other users and the Xano team.
  </Card>

  <Card title="Email Support" icon="envelope" href="#email-support">
    Reach the Xano team directly via email.
  </Card>

  <Card title="Live Chat" icon="comments" href="#live-chat-support">
    Get real-time assistance in your workspace.
  </Card>

  <Card title="Faster Support" icon="bolt" href="#want-faster-support">
    Enterprise & escalation options for critical scenarios.
  </Card>

  <Card title="Learning Resources" icon="graduation-cap" href="#learning-resources">
    Tutorials, articles, videos, and community discussions.
  </Card>

  <Card title="Certified Experts" icon="user-tie" href="#hire-a-certified-expert">
    Get hands-on help from vetted professionals.
  </Card>
</CardGroup>

***

## What Kind of Support Is Available?

Here’s an overview of the support options by plan:

| Support Type | Free Plan | Starter Plan | Pro Plan | Custom Plan |
| ------------ | --------- | ------------ | -------- | ----------- |
| Community    | ✅         | ✅            | ✅        | ✅           |
| Email        | ❌         | ✅            | ✅        | ✅           |
| Live Chat    | ❌         | ✅            | ✅        | ✅           |
| SLAs         | ❌         | ❌            | ❌        | ✅           |

***

## Community Support

All users can access the [**Xano Community**](https://community.xano.com) to post questions and get help from other users and the Xano team.\
To participate:

* Sign in with your existing Xano account
* Follow the Community Code of Conduct and Content Modification Policy

***

## Email Support

Available to users on the **Starter plan and above**, email support lets you reach the Xano team directly by emailing [support@xano.com](mailto:support@xano.com).

For faster resolution, please include:

* A clear explanation of your issue
* Steps to reproduce it
* Screenshots or error messages if applicable

***

## Live Chat Support

Users on the **Starter, Pro, and Custom plans** have access to live chat.\
To start a chat:

1. Log into your Xano workspace
2. Click the **Help** icon in the lower-left corner
3. Select **Support Chat**

***

## Want Faster Support?

If you require faster response times or support for mission-critical scenarios, Xano offers the following support options beyond standard channels.

### Enterprise Support (Included with Custom Plans)

Included with all **Custom plans**, SLA-based support ensures faster and more predictable response times. Critical issues are subject to defined resolution time commitments, with service availability and uptime governed by SLAs.

### White House Support (Custom Plan Add-On)

Available to **Custom plan users**, White House Support provides an emergency escalation path with named resources for critical outages and high-severity incidents.

***

## Learning Resources

All users have access to Xano’s free learning content and educational resources, including:

* [**Xano Learn**](https://xano.com/learn) – tutorials and articles
* [**Xano YouTube Channel**](https://youtube.com/nocodebackend) – video walkthroughs
* [**Xano Community**](https://community.xano.com) – Q\&A and discussions

***

## Hire a Certified Expert

All users can work with vetted **Certified Experts** for hands-on help with projects, troubleshooting, or coaching.\
Experts can help with:

* Solving complex problems
* Migrating data from other tools
* Custom integrations
* Full backend/frontend development

Not sure where to start?\
👉 [Fill out our matchmaking form](https://www.xano.com/partner/browse/?acceptingNew=true) to get paired with experts that fit your needs.