🛠️ Best Practices for Reporting Issues in Xano
Having trouble with something in Xano and not sure how to get help? This guide will walk you through the best way to report a bug or performance issue so that our support team can assist you as efficiently as possible.✅ Before You Submit a Request
To save time and get a quicker resolution, make sure you’ve done the following first:- Tried debugging your function stack to identify the problem area.
- Checked your front-end setup, especially if you’re using external data sources (like Xano).
- Searched the Xano Documentation and Community for similar issues.
- Verified your usage graphs to detect performance bottlenecks.
📝 Copy & Paste Support Request Template
💡 Just copy this into your support request and fill it in with your details.
🧾 Example (Filled Out Template)
⏳ What to Expect After Submitting
- Response Time: It can take 2–3 weeks to fully resolve complex issues, especially performance-related ones. Your Xano plan may dictate more specific SLAs or response times.
- Support Review: Our team will walk through the steps you’ve already tried and may suggest additional improvements.
- Plan Consideration: Some issues might be tied to usage limits on your current plan. We’ll explore every avenue before recommending a plan upgrade.
🔍 Other Ways to Get Help
If you’re in a hurry or want to explore more help options:- Xano Community – Ask questions, share issues, and learn from others.
- Xano Development Partners – Find expert developers through the Xano Marketplace.