🌟Frequently Asked Questions

What is Xano?

Xano is, at its core, a visual development platform for building backend solutions. Think of the backend as the powerhouse behind your application or website that handles all of the heavy lifting, data processing, and workflows.

What can I use Xano for?

Xano is inherently very flexible. Here's what some of our users are utilizing Xano for:

• Complete backend systems

• Connecting multiple services together

• A data warehouse

• Supplementing an existing system (building and deploying microservices)

How can I generate a backend using AI?

• Getting Started Assistant

  • When you create a new workspace in Xano, our Getting Started Assistant will take your idea and generate a database, tables, user authentication, and even basic API endpoints that you can use right away.

• Database Assistant

  • After you've started working in Xano, you can continue the conversation with our Database Assistant, designed to talk through and perform updates to your database and tables. Let it know what changes you want to make, review each suggestion for accuracy, and apply them with one click.

• SQL Assistant

  • Now that your backend is up and running, maybe you'd like to add some additional, more complex database queries to your APIs. Our SQL Assistant can take your idea, generate a query to retrieve exactly the data you're looking for, and even display a list of results to make sure it's exactly what you need.

• Lambda Assistant

  • Our Lambda Assistant is designed to help you write and iterate on Lambda functions. It can take a prompt and generate code for you, with context of the rest of your function stack, as well as importing any external NPM packages required. This is useful for scenarios where you'd like to add features to your backend that Xano doesn't support natively, such as image manipulation or PDF generation.

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How Xano AI handles your data

Your data stays yours. We process it to generate AI responses but don't store it or use it to train our models. Third parties that help run our AI only collect basic usage data for billing.

You can view our full AI Terms & Conditions here.

How does Xano compare to other tools?

At a high level, Xano is a complete backend platform with a focus on visual development. That means that we don't just focus on the database, nor do we just focus on workflows, and a technical background is not required.

Xano also adopts a flat monthly pricing structure, which means that you never have to worry about overages or surprises.

Check out the links below for more specific comparisons to your tool of choice.

🔗 Xano vs Supabase 🔗 Xano vs Airtable 🔗 Xano vs Bubble

Can I build an Enterprise-grade backend using Xano?

Yes! Xano is trusted by many large-scale organizations, such as Qualtrics, Fluence Energy, and Heimstaden to supply their backend systems needs.

How does Xano make sure my data stays secure?

Please see our Trust Center for all Security & Compliance related questions.

Who owns my data and what I build on Xano?

You do. Xano claims no ownership over what is built using our platform or any data that is ingested or distributed via your backend built on Xano.

What happens if Xano shuts down?

We have a comprehensive exit plan in place in the unexpected scenario where we can no longer offer our services.

How do I get help?

• Check out the Xano YouTube Channel

  • Our YouTube channel is always being updated with tutorials, use case examples, feature announcements, and more.

• Visit the Xano Community

  • Ask or answer questions and interact directly with other Xano users.

• Reach out to our support team

  • Just click the option in the lower-left corner anywhere in Xano to be connected to our support team, 24 hours a day.

• Join us for an Office Hours session

  • Our Office Hours sessions are held twice-weekly and are a great place to get live help from the Xano team. Make sure to sign up in advance!

Have more questions?

Check out the additional sections below for more specific FAQs about Xano.

Scaling and Limits

Does Xano rate limit?

Only on our free Build plan. Any paid subscription plan does not include a rate limit, but may be limited if your use case or other specifics based on your requirements do not align with the Xano plan you are subscribed to.

How can I increase the capacity / resources available to my backend?

Just log in to your Xano account, head to your Billing screen, and choose a higher-tier plan. The change will go into effect immediately, bringing you almost instant results. If you are not sure which plan is the right fit for you, please reach out to our support team.

Is there anything I can't build in Xano?

Xano is designed to be turing complete, meaning that you can build anything in Xano that you could with traditional programming languages.

Data Management

Can I export my data?

You can always export your data from Xano via CSV, a direct database connection, or via an API endpoint. The functions and workflows you build in Xano can also be exported, however it is not considered portable (meaning they are not exported as standard code).

Can I bring my data into Xano?

Yes! We have multiple methods to bring your existing data into Xano, including CSV import, direct database connection, and via an API endpoint.

Can I migrate from another platform to Xano?

We have many different ways to bring your data from other platforms into Xano. Check out the Migrating Your Data section to learn more.

Billing & Account

Can I pause my Xano subscription?

Because your paid Xano instance is created and maintained just for you, we do not currently offer a way for you to pause your subscription. You can move to our Hiatus plan, a special plan for data retention only, and come back to a fully operational plan whenever you're ready.

What happens if I cancel my subscription?

You will continue to retain access to Xano until the end of your subscription period.

What is Xano's refund policy?

Xano does not offer refunds on monthly plans. We may offer a refund on a yearly subscription during the first thirty days depending on the circumstances. Refunds are not processed automatically upon cancellation; you need to reach out to our support team before you cancel to process your request.

Can I downgrade back to a free plan?

Due to technical limitations in our current infrastructure, it is not currently possible to directly downgrade from a paid plan back to a free plan.