Xano Documentation
  • 👋Welcome to Xano!
  • 🌟Frequently Asked Questions
  • 🔐Security & Compliance (Trust Center)
  • 🙏Feature Requests
  • 💔Known Issues
  • Before You Begin
    • Using These Docs
    • Where should I start?
    • Set Up a Free Xano Account
    • Key Concepts
    • The Development Life Cycle
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    • Plans & Pricing
  • The Database
    • Designing your Database
    • Database Basics
      • Using the Xano Database
      • Field Types
      • Relationships
      • Database Views
      • Export and Sharing
      • Data Sources
    • Migrating your Data
      • Airtable to Xano
      • Supabase to Xano
      • CSV Import & Export
    • Database Performance and Maintenance
      • Storage
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      • Schema Versioning
  • 🛠️The Function Stack
    • Building with Visual Development
      • APIs
        • Swagger (OpenAPI Documentation)
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    • Environment Variables
    • Additional Features
      • Response Caching
  • Testing and Debugging
    • Testing and Debugging Function Stacks
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  • CI/CD
  • File Storage
    • File Storage in Xano
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  • Realtime
    • Realtime in Xano
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    • Realtime in Webflow
  • Maintenance, Monitoring, and Logging
    • Statement Explorer
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    • Instance Dashboard
      • Memory Usage
  • Building Backend Features
    • User Authentication & User Data
      • Separating User Data
      • Restricting Access (RBAC)
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    • Webhooks
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  • Xano Features
    • Snippets
    • Instance Settings
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      • Static IP (Outgoing)
      • Change Server Region
      • Direct Database Connector
      • Backup and Restore
      • Security Policy
    • Advanced Back-end Features
      • Xano Link
      • Developer API (Deprecated)
    • Metadata API
      • Master Metadata API
      • Tables and Schema
      • Content
      • Search
      • File
      • Request History
      • Workspace Import and Export
      • Token Scopes Reference
  • Xano AI
    • Building a Backend Using AI
    • Get Started Assistant
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    • AI Lambda Assistant
    • AI SQL Assistant
    • API Request Assistant
    • Template Engine
    • Streaming APIs
  • AI Tools
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  • Xano Transform
    • Using Xano Transform
  • Xano Actions
    • What are Actions?
    • Browse Actions
  • Team Collaboration
    • Realtime Collaboration
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    • Branching & Merging
    • Role-based Access Control (RBAC)
  • Agencies
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      • Agency Dashboard
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  • Enterprise
    • Xano for Enterprise
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      • Tenant Center
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      • Deployment
      • RBAC (Role-based Access Control)
      • Xano Link
  • Your Xano Account
    • Account Page
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  • Troubleshooting & Support
    • Error Reference
    • Troubleshooting Performance
      • When a single workflow feels slow
      • When everything feels slow
      • RAM Usage
      • Function Stack Performance
    • Getting Help
      • Granting Access
      • Community Code of Conduct
      • Community Content Modification Policy
  • Special Pricing
    • Students & Education
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  1. Troubleshooting & Support
  2. Getting Help

Granting Access

Last updated 3 months ago

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When seeking assistance from the Xano support team, it may become necessary for us to access your instance directly. If and when this need arises, you must provide permission via your instance settings.

Please note that permission granting is only available to instance admins and developers. Those with a billing-only role, for example, will not be able to grant support access.

  • From your instance selection screen, click the icon next to your instance, and choose Support Access from the panel that opens.

  • Check the box to allow for support access.

Xano support is not notified when access is granted. You must inform the support agent you are working with that access is granted so they may proceed. At this time, you must revoke access manually once your issue is resolved.

Xano support will only access what is necessary to troubleshoot the issue you have contacted us about. You can track the support team's movements by using our .

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