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If you find that your instance is down, follow these steps to troubleshoot and resolve the issue:

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Check the Xano Status Page

Visit the status page to see if there are any ongoing incidents or maintenance windows that might be affecting the Xano platform.

Xano Status Page
Paid Xano instances have dedicated resources, which means issues impacting Xano as a whole are not likely to affect your instance.

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Check Instance Access

my-instance-is-down-20251117-111213 Sometimes, your instance may be reporting an error but is still accessible. Try heading to the instance selection screen and click on the next to your instance, and choose ‘Connect’ to see if you can still access your instance despite the error message. If you’re trying to access your instance via a custom domain, try accessing it using the method described above to rule out any domain-related issues. Symptoms:
  • Instance selection screen shows ‘An error has occurred’
  • Unable to access instance via normal URL

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Perform Instance Maintenance

From the instance selection screen, click on the next to your instance and select ‘Maintenance’. Select ‘Server Maintenance” and take note of any items that list a status other than ‘RUNNING’. If you see any that are labeled otherwise, select them to restart the service. After restarting, wait a few minutes and then try accessing your instance again. Symptoms:
  • APIs not responding or timing out
  • Unable to access instance

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Check your Database

If you are out of database storage, this can cause downtime. From the instance selection screen, click on the next to your instance and select ‘Maintenance’. Then select ‘Database Maintenance’ to see your current storage usage. If you are close to or have exceeded your storage limit, you’ll need to add more storage from your billing settings. You may also be able to quickly free up database storage by clearing your request history. From the maintenance panel, choose Database Storage, and select ‘Clear History’ at the bottom of the panel. Symptoms:
  • APIs not responding or timing out
  • APIs responding slowly
  • When attempting to make changes to the database, you receive an error indicating disk full or out of space
  • When trying to access your instance, you are not met with an error and taken back to the instance selection screen

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Check Async Functions and Triggers

If there is a large queue of asynchronous functions or triggers, this can cause performance issues, or in extreme cases, downtime. From the instance selection screen, click on the next to your instance and select ‘Maintenance’. Then select ‘Async Functions’ or ‘Triggers’ to see if there is a large queue. If there is, you may need to clear the queue by selecting the appropriate option in the panel. Symptoms:
  • Xano UI is slow or unresponsive
  • APIs responding slowly
  • Instance not accessible or slow to respond

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Contact Support

If the issue persists after following these steps, reach out to the support team for assistance.